The U. S. Department of Labor’s Employment and Training Administration (ETA) recently paid tribute to Missouri’s approach to workforce development. Specifically, ETA acknowledged the Next General Career Center model, first implemented in Missouri Career Centers statewide in December 2009. In its annual guidance for state and local workforce agencies on improving the effectiveness of workforce programs, ETA emphasized the need to streamline administrative processes to maximize program efficiency.One way to do this is to simplify the processes for customer intake, application completion, and case management.
“For example, Missouri’s Next Generation Career Center initiative integrates service delivery for customers across a wide variety of workforce programs, including Trade Adjustment Assistance (TAA), WIA, and Wagner-Peyser programs,” ETA noted. Missouri is among the states that have streamlined the intake and eligibility process for first-time career center customers, thereby fast tracking them for better service.
References: